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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Customer Risk Description
1.0 Create Initial Credit rating for Account
1.1 Analyze Internal/External Credit Score
1.2 Determine customer risk
1.3 Enter credit or cash-only score information
1.4 Update credit or cash-only score
1.5 Create Credit Rate Alert
1.6 Create Cash-Only Alert
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